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Câu hỏi: Read the following passage and mark the letter A, B, C or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks from 10 to 14.
As a small-business owner, you can avoid many problems simply by improving communication in your office. By clarifying everyone's expectations and roles, you'll help to build greater trust and increased productivity among employees. Here are a few tips for doing so.
Practice active listening. The art of active listening includes (10) ________
close attention to what another person is saying, then paraphrasing (11) ________ you've heard and repeating it back. Concentrate on the conversation at hand and avoid unwanted interruptions (cell phone calls, others walking into your office, etc.). Take note of how your own experience and values may color your perception.
Pay attention to non-verbal cues. We don't communicate with words alone. Every conversation comes with a host of non-verbal cues-facial expressions, body language, etc. - that may (12) ________contradict what we're saying. (13) ________ addressing a staff member or leading a project conference, think carefully about your tone of voice, how you make eye contact, and what your body is "saying". Be consistent throughout.
Be clear and to the point. Don't cloud instructions or requests with irrelevant details, such as problems with past projects or issues with long-departed personnel. State what you need and what you expect. Ask, "Does anyone have any questions?" demonstrate that you prefer questions up-front as (14) ________to misinterpretation later on.
The word or phrase which best fits the gap (10) is...
A. showing
B. using
C. paying
D. spending
As a small-business owner, you can avoid many problems simply by improving communication in your office. By clarifying everyone's expectations and roles, you'll help to build greater trust and increased productivity among employees. Here are a few tips for doing so.
Practice active listening. The art of active listening includes (10) ________
close attention to what another person is saying, then paraphrasing (11) ________ you've heard and repeating it back. Concentrate on the conversation at hand and avoid unwanted interruptions (cell phone calls, others walking into your office, etc.). Take note of how your own experience and values may color your perception.
Pay attention to non-verbal cues. We don't communicate with words alone. Every conversation comes with a host of non-verbal cues-facial expressions, body language, etc. - that may (12) ________contradict what we're saying. (13) ________ addressing a staff member or leading a project conference, think carefully about your tone of voice, how you make eye contact, and what your body is "saying". Be consistent throughout.
Be clear and to the point. Don't cloud instructions or requests with irrelevant details, such as problems with past projects or issues with long-departed personnel. State what you need and what you expect. Ask, "Does anyone have any questions?" demonstrate that you prefer questions up-front as (14) ________to misinterpretation later on.
The word or phrase which best fits the gap (10) is...
A. showing
B. using
C. paying
D. spending
Kiến thức: Sự kết hợp từ
Giải thích:
pay attention to sth: chú ý đến cái gì
Các phương án khác:
A. showing: thể hiện, cho thấy
B. using: sử dụng
D. spending: dành, sử dụng
The art of active listening includes (10) paying close attention to what another person is saying..
Tạm dịch: Nghệ thuật lắng nghe chủ động bao gồm chú ý chặt chẽ đến những gì người khác đang nói..
Giải thích:
pay attention to sth: chú ý đến cái gì
Các phương án khác:
A. showing: thể hiện, cho thấy
B. using: sử dụng
D. spending: dành, sử dụng
The art of active listening includes (10) paying close attention to what another person is saying..
Tạm dịch: Nghệ thuật lắng nghe chủ động bao gồm chú ý chặt chẽ đến những gì người khác đang nói..
Đáp án C.