Câu hỏi: Read the following passage and mark the letter A, B, C or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks from 10 to 14.
As a small-business owner, you can avoid many problems simply by improving communication in your office. By clarifying everyone's expectations and roles, you'll help to build greater trust and increased productivity among employees. Here are a few tips for doing so.
Practice active listening. The art of active listening includes (10) ________
close attention to what another person is saying, then paraphrasing (11) ________ you've heard and repeating it back. Concentrate on the conversation at hand and avoid unwanted interruptions (cell phone calls, others walking into your office, etc.). Take note of how your own experience and values may color your perception.
Pay attention to non-verbal cues. We don't communicate with words alone. Every conversation comes with a host of non-verbal cues-facial expressions, body language, etc. - that may (12) ________contradict what we're saying. (13) ________ addressing a staff member or leading a project conference, think carefully about your tone of voice, how you make eye contact, and what your body is "saying". Be consistent throughout.
Be clear and to the point. Don't cloud instructions or requests with irrelevant details, such as problems with past projects or issues with long-departed personnel. State what you need and what you expect. Ask, "Does anyone have any questions?" demonstrate that you prefer questions up-front as (14) ________to misinterpretation later on.
The word or phrase which best fits the gap (11) is...
A. what
B. when
C. which
D. all
As a small-business owner, you can avoid many problems simply by improving communication in your office. By clarifying everyone's expectations and roles, you'll help to build greater trust and increased productivity among employees. Here are a few tips for doing so.
Practice active listening. The art of active listening includes (10) ________
close attention to what another person is saying, then paraphrasing (11) ________ you've heard and repeating it back. Concentrate on the conversation at hand and avoid unwanted interruptions (cell phone calls, others walking into your office, etc.). Take note of how your own experience and values may color your perception.
Pay attention to non-verbal cues. We don't communicate with words alone. Every conversation comes with a host of non-verbal cues-facial expressions, body language, etc. - that may (12) ________contradict what we're saying. (13) ________ addressing a staff member or leading a project conference, think carefully about your tone of voice, how you make eye contact, and what your body is "saying". Be consistent throughout.
Be clear and to the point. Don't cloud instructions or requests with irrelevant details, such as problems with past projects or issues with long-departed personnel. State what you need and what you expect. Ask, "Does anyone have any questions?" demonstrate that you prefer questions up-front as (14) ________to misinterpretation later on.
The word or phrase which best fits the gap (11) is...
A. what
B. when
C. which
D. all
Kiến thức: Đại từ quan hệ
Giải thích:
Trong mệnh đề quan hệ
A. what = the things that: cái mà => đứng trước một mệnh đề
B. when: khi mà => dùng để thay thế cho trạng từ chỉ thời gian => ...time, when + S+V
C. which: cái mà => dùng làm chủ ngữ/tân ngữ, thay thế cho danh từ chỉ vật: N(thing), which + V / S + V
D. all: tất cả
... then paraphrasing (11) what you've heard and repeating it back.
Tạm dịch: ...sau đó diễn giải những điều mà bạn đã nghe và lặp lại nó.
Giải thích:
Trong mệnh đề quan hệ
A. what = the things that: cái mà => đứng trước một mệnh đề
B. when: khi mà => dùng để thay thế cho trạng từ chỉ thời gian => ...time, when + S+V
C. which: cái mà => dùng làm chủ ngữ/tân ngữ, thay thế cho danh từ chỉ vật: N(thing), which + V / S + V
D. all: tất cả
... then paraphrasing (11) what you've heard and repeating it back.
Tạm dịch: ...sau đó diễn giải những điều mà bạn đã nghe và lặp lại nó.
Đáp án A.